ESN Group’s premium first level of support provides our clients with direct access to our team of friendly engineers. A team at our centralised service desk acts as your single point of contact (spoc) for all your IT inquiries and support.
We constantly develop and train our service desk engineers to ensure they are not only a contact to log a ticket for you but will also be involved in resolving the issue. Our goal is to never make our clients wait, but rather to deliver the highest level of customer service satisfaction and understanding of the customer’s ICT environment.
- Extended hours of first line support
- 24/7/365 availability
- No wait times and rapid response to your requests
- Trained and experienced engineers
The value added:
- Quick resolution times with pre-defined SLAs
- ESN’s experienced and comprehensive Service delivery team
- Complete history of your ICT services, incidents and resolutions